Term & Conditions

Term and Condition

Prolean is wholly devoted to quick lead times and quality parts. Our ability to continue delivering quickly and competitively depends on receiving accurate information promptly from our customers. Our Standard Terms and Conditions exist to support our clients and reasonable expectations and support once fabrication has begun.

All quotes, purchase orders (submitted or received), and invoices (submitted or received) fall under the following Terms and Conditions:

Pricing: All prices are based on information provided during the RFQ process. Prices are valid for 30 days unless otherwise requested. Quoted prices are all-inclusive, meaning all units must be purchased for the bulk rate. Prolean reserves the right to requote shortened quantities and changes in materials, colour, finishing, and process.

Purchase Order: All purchase orders are reviewed against our quotes for accuracy. Prolean is not responsible for changes made to Purchase Orders that are not reflected already in the quote. This includes, but is not limited to, changes in quantities, materials, colour, finishing, requests for documentation (including inspection), material certifications, CoC, etc.

Fabrication: The fabrication is based on 3D CAD drawings provided by customers; 2D drawings in PDF format will only be used for reference, such as tolerances, threads, surface finishing, etc. It is the customer’s responsibility to keep the consistency of detail between 2D and 3D drawings.

Additional Quantities: Customer agrees to accept other quantities outside of the purchase order at no cost when created by Prolean.

Customer-Supplied Data: Prolean is not responsible for errors in customer-provided data. Errors include misrepresented dimensions, mismatches in drawing and CAD, last-minute changes to customer-provided data, and broken or corrupted files.

Customer-Caused Delays: Prolean is not responsible for missed lead times or deadlines due to customer-caused delays and holds. These delays include but are not limited to, material changes, questions regarding customer-provided data, hardware sourcing issues, and customer-requested holds. In these events, Prolean will work to provide a new delivery date, which should be reflected in an updated PO by the client.

Expedite Charges: Prolean can sometimes quote for expedited lead times at the client’s request. Additional labor charges and costs may apply when expedited services are requested from added labour, machine time, and other partner costs. If an expedited request occurs during a job, the Buyer agrees to assume the added costs.

Quality Claims: Prolean warrants that all materials are made to customer-provided CAD/Drawings except when noted or where tolerances are unachievable. Claims of material shortages must be made within seven days after receipt of the order. Claims to re-work or correct materials must be made within two weeks of delivery. To receive credit for out-of-spec or faulty parts, the Buyer must return all pieces to Prolean at their expense. Prolean is not responsible for errors in customer-provided data, including mismatches on drawings and CAD files. Prolean makes every effort to correct out-of-spec parts at their own expense when parts cannot be manufactured correctly.

Shipping/Delivery Methods: Prolean is not responsible for damages or delays caused during shipping or production due to the following reasons: accidents, equipment breakdowns, labour disputes, embargoes, supplier delays, government restrictions, riots, or carrier delays. Bulk packaging is standard. The Buyer shall bear the expense of unforeseen packaging or handling costs.

 

Privacy Policy

At Proleantech, we take your privacy very seriously. We understand that you may have concerns about the way your personally identifiable information (PII) is used online, so this Privacy Policy informs you of the types of information we collect and how it is used, stored, protected, disclosed, and transferred.

You can choose how your PII is used, stored, or deleted, and if you do not agree with our practices regarding your data, you are advised not to use our Web-based services or to be aware of the following conditions and the options they provide to you.

What information do we collect?

Personal Information

This policy applies to two different types of information that we may collect from you. The first type is anonymous information that is collected primarily through the use of cookies (see below). This allows us to track website traffic and compile broad statistics about our online performance. This information cannot be used to identify any specific individual and is typically deleted from our servers on a rolling 14-month basis.

Additional data is personally identifiable information. This applies when you fill out a form, sign up to receive our newsletter, respond to an online survey, or otherwise engage Proleantech to provide you with personal services. The information we collect may include, but is not necessarily limited to, the following：

• Name
• Contact Information
• Company Information
• Project Information

You may refuse to submit any personal information by online form at any time, but please note that this may prevent you from using certain parts of our website and may prevent you from requesting quotes and accessing certain of our services.

Cookie

The use of cookies automatically collects some data about your online activity. cookies are small files that contain strings sent to your computer from the website you are visiting. This allows the site to recognize your computer in the future and optimize the way it delivers content based on your stored preferences and other information.

Website owners may use first-party cookies to track your interactions with their websites. Other service providers may use so-called third-party cookies, which may be associated with your web activity for the purposes of advertising, providing interactive content, and web-based analytics. Parties that set these third-party cookies can identify your computer when visiting the relevant website and when visiting other websites. At Proleantech, we use first-party and third-party cookies to track and target the interests of visitors to our website so that we can provide you with a good user experience and provide you with information about relevant content and services.

As a third party vendor, Google uses cookies to deliver advertisements to promote our website and to provide analytics data. Google’s use of cookies enables it to deliver remarketing advertisements to our users based on prior visits to our website and other websites on the Internet. Our use of Google Analytics data is anonymous and cannot be used to identify individuals. Read the section below about updating and accessing your information to learn how to adjust your cookie settings.

When do we collect information?

When you accept the use of cookies, anonymous information about your interactions with our site is collected. If you refuse to use a cookie, no data will be collected about your interaction with our site.

Personal information about you will only be collected if you fill out a form and obtain your consent.

How do we use your personal information?

We collect information from or about you to allow us to perform the following actions.

• keep your account secure
• To better respond to your customer service requests
• To quickly process your transactions
• To follow up with you after correspondence (live chat, email or phone inquiries)
• Provide you with an online experience tailored to your needs and interests
• Provide you with customized information about our services
• Provide you with relevant marketing information
• Compile data about site traffic and site interactions to improve your experience on our website(s)
• We may also use trusted third-party services that track this information on our behalf
  

  We use cookies to:

• Track ads
• Compile aggregate data about site traffic and site interactions to provide a better site experience and tools in the future
• We may also use trusted third-party services to track this information on our behalf.
  You can choose to have your computer warn you every time a cookie is sent, or you can choose to turn off all cookies, which you can do through your browser settings. Since each browser is slightly different, please check your browser’s help menu for instructions on how to change your cookie settings. If you turn off cookies, some of the features that make your site experience more efficient may not function properly.
  

  How is this information shared?

  Third Party Sites

  Our website may contain links to third-party websites, such as Facebook, Instagram, Twitter, and YouTube, which may collect and transmit information about you and your use of their services, including information that can be used to identify you personally.

  Proleantech does not control and is not responsible for the collection practices of these third-party sites. Your decision to use their services is entirely voluntary. Before choosing to use their services, you should ensure that you are comfortable with how these third-party sites use and share your information by reviewing their privacy policies and/or modifying your privacy settings directly on these third-party sites.

  We will not sell, trade or otherwise transfer your personally identifiable information to outside parties unless we notify users in advance. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, as long as those parties agree to keep this information confidential. We do not include or offer third party products or services on our website.

  Mandatory Disclosure

  We reserve the right to order or institute legal proceedings to use or disclose your personal information if required to do so by law, or if we reasonably believe that such use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with the law or a court order.

  How long do we keep your information?

  How long we retain the information we collect about you depends on the type of information. If you are a Proleantech customer or you have requested a quote or information from Proleantech, we may retain your personal information or information about your project until there is no legitimate business or legal reason to do so.

  If you wish to have your data deleted before this time, please contact us at hub@proleantech.com to arrange for removal. We will respond to your request to change, correct or delete your information within a reasonable timeframe and notify you of the action(s) we have taken.

  Information collected through the use of cookies will be stored for 14 months and remain anonymous unless you are a Proleantech customer or have filled out a form. Depending on our terms and conditions, we may need to retain some data to comply with legal obligations or to administer customer agreements.

  How to update your information

  By submitting information to us and/or using our website, you agree that Proleantech may process all information that you submit. If you do not agree to the data practices described in this policy, you should not use our website or you should follow the information below on how to manage your privacy.

  If you wish to withdraw your consent and have your data deleted, please send us an email at hub@proleantech.com and we will follow our process to delete your data. Please note that if consent is withdrawn, you may not be able to access certain services. Without personal, company and project information, we are unable to quote, prototype or manufacture services on your behalf.

  You have the right to decide whether to accept or reject cookies, and you can exercise your cookie preferences by accessing your web browser’s Settings or Preferences control panel.

  Most Internet browsers are initially set to automatically accept cookies, and you can change your privacy settings to block cookies or to alert you when a cookie is sent to your device. The help function of most browsers contains instructions on how to set up your browser to manage cookies.

  Website visitors who are not interested in receiving information about our services through customized ads on Facebook and/or Twitter can opt-out here and/or here. Website visitors can opt-out or customize the information collected by Google Analytics and Google AdWords from our website and other sites on the web by clicking here. Visitors can opt-out or customize the information that Bing Ads collects from our website and other websites on the web by clicking here.

  You will always have the option to opt out of future mailings for any electronic mailings we send. If you believe you have received mail by mistake, or if you no longer wish to receive mail, please send an email to hub@proleantech.com to unsubscribe.

  Additional information about legal compliance

  Proleantech is aware that different data protection laws and regulations may apply in the regions where we do business or where we have an active digital presence. In all cases, we strive to uphold the highest standards of ethical business conduct and will act in good faith to protect your legitimate privacy rights.

  In accordance with CAN-SPAM legislation in the United States, we agree to:

• Do not use false or misleading subject headers or email addresses;
• Identify advertising messages as such in a reasonable way;
• Include the physical address of our business or site headquarters;
• Monitor third-party email marketing services for compliance, where applicable;
• Honor opt out/unsubscribe requests quickly;
• Allow users to unsubscribe by using the link at the bottom of each email

Age Limits – Children’s Online Privacy Protection Act

The Children’s Online Privacy Protection Act (COPPA) gives parents control over when personal information is collected from children under the age of 13. The Federal Trade Commission and the U.S. Consumer Protection Agency enforce the COPPA rules, which spell out what websites and online service operators must do to protect children’s privacy and safety online.No one under the age of 18 (or the legal age in your jurisdiction) may use Proleantech on their own. Proleantech does not knowingly collect any personal information from children under the age of 13 and does not allow children under the age of 13 to register for an account or use our services. If you believe that a child has provided personal information to us, please contact us at hub@proleantech.com. If we discover that a child under the age of 13 has provided us with personally identifiable information, we will immediately delete it. We do not specifically market to children under the age of 13.

How to contact us

If you have any questions about our privacy policy, or if you would like to opt out of any marketing emails, you can contact us by email enquires@proleantech.com and we will get back to you as soon as possible.

You may contact us in writing at：

815 ZhongYang Building, No.24 Fuhai Road Fuyong Community, Bao’an District.Shenzhen, 518103

(Hongkong)
unit 2, 22/f., richmond comm. bldg., 109 argyle street, mongkok, kowloon, hong kong